Customer Connection Workshop
Sat, Oct 24
|Zoom
Transform how you build stronger client connections. When conversations get tough with customers, know what to say and do.
Time & Location
Oct 24, 2026, 9:00 AM – 12:00 PM
Zoom
About the event
The Client Connection No-Cost Workshop - Oct. 24th, 9:00-Noon
Whether you work with customers, clients, patients, residents, students, or the public, difficult conversations are part of the job. People may be frustrated, angry, disappointed, or simply worried, and when emotions run high, even a routine interaction can become challenging.
The Client Connection is a practical, interactive workshop designed to help you feel more confident when those moments arise. Participants learn how to respond to upset people respectfully, calm tense situations, and communicate effectively without making the situation worse.
The workshop also looks beyond the immediate complaint. Sometimes what a person is angry about on the surface isn't the real issue. Participants learn how to recognize what may be driving someone's frustration and respond to the underlying need, not just the complaint.
Through discussion, real-world scenarios, and hands-on exercises, participants will practice how to:
Respond effectively when a customer, client, or patient…